Entraqo
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Pricing you can print

Of sixteen ticketing vendors we benchmarked, four publish any figure and none of Malta's incumbents publish one. Here is ours, for buyers and for venues.

Fees

Three fees, all published. Nothing else is charged on a sale.

Tickets
8.88% of face value to Entraqo
1.12% of face value goes back to the venue on every ticket, on top of the full face value. The visitor pays the 10% booking fee as today, itemised in the basket before checkout.
Shop, bar and other purchases
2.22% + card processing at cost
Any tender, no buyer-facing fee on souvenirs, guides, drinks or add-ons. Card processing is passed through at Stripe's published rates and shown separately. The venue keeps the rest.
Ticket transfers
€1.00 + 3% of the price
Gifts are free. Priced transfers are capped at face value plus the booking fee.

Modules, priced by the size of your venue

Monthly list prices in euro, excluding VAT, billed annually. No setup fees. Pick your band to see what each module costs.

Included

On every account at every band. The visitor's booking fee pays for the spine; there is no monthly charge.

  • Buyer account

    Included

    Buyer profiles with on-device ID scan, saved cards, identity verification tiers and GDPR self-service.

  • Checkout

    Included

    Basket, orders, fees, Stripe payments, ticket issuance, rotating QR and the buyer wallet.

  • Transfers

    Included

    Send a ticket to someone else inside the system — gift or at face value, with the seller payout held until the gate scan.

  • Timed entry

    Included

    Timed admission tickets for venues with capacity per slot and per zone.

  • Gate

    Included

    Staff scanning app with offline verification, scan log, live feed and device list.

  • Events

    Included

    Concerts and performances with general admission, promoters and settlement splits.

  • Mr Bull assistant

    Included

    A courteous host who answers visitors' questions on booking pages and in the wallet, dressed for the venue.

  • Promotions

    Included

    Named banner slots on buyer pages for the venue's own promotions, with an optional third-party tier.

  • Support

    Included

    Help desk console: lookup by anything the visitor can read out, one screen per order, audited one-click fixes, FAQ scripts, escalation, health and status.

  • Broadcasts

    Included

    Emergency, announcement and welcome messages to the people inside, by zone, ticket type and language.

Standard

Switch on as you need. Monthly, by band.

  • Quest

    €49.00 a month

    Treasure-hunt routes with a question at each stop, stamps and a shareable certificate.

  • Shop

    €49.00 a month

    Souvenirs, guides and add-ons in the same basket as tickets, collected at the venue by QR.

  • Reporting

    €49.00 a month

    Sales by day, product, tier, zone, slot, performance and agent; live occupancy; CSV export.

  • Workforce

    €49.00 a month

    Rota per day or performance, staff/crew/artist badges with scan in/out, who's on today, badge printing.

Pro

The heavier engines: reserved seating, resellers, bar and food. Monthly, by band.

  • Agents & DMCs

    €90.00 a month

    Resellers with their own API key, widget and commission.

  • Seating

    €90.00 a month

    Seat maps and reserved seats for performances, with best-available selection.

  • Bar & Food

    €90.00 a month

    Menus, drink and food tokens in the wallet, pickup by QR, stock per bar and live offers — on the shop engine.

Your band is the number of tickets issued through Entraqo in the trailing twelve months: Small up to 50,000, Medium up to 250,000, Large up to 1,000,000, Major above that. A new venue declares its band; it is reviewed at each anniversary. Major venues are priced by licence.

Event organisers are banded per event by capacity instead — up to 1,000 is Small, up to 10,000 is Medium, above that Large — at the same prices, charged for each month the event is on sale.

No setup fee, no monthly fee for ticketing: the visitor's booking fee pays for the spine. Optional modules are monthly subscriptions, billed annually.

Several sites, or your own terms

Venue groups, national heritage agencies and festival operators get a single agreement: multisite, dedicated support, a data processing agreement, an uptime commitment and an external penetration test before launch. Fees are set per contract.

Talk to us

The honest part

  • Prices are list prices in euro and exclude VAT. Stripe's payment processing fees apply separately at Stripe's published rates.
  • The booking fee rate is a setting per venue; the default is shown. A venue may lower it or absorb it.
  • Partner commissions (concierges, promoters, resellers) are set by the venue and paid from the venue's side; Entraqo's share is the same whichever channel sold the ticket.
  • Module prices depend on the venue's size band. The band is declared when a venue joins and reviewed at each anniversary from tickets issued through Entraqo; no venue is named with its band.